Refund Policy

If you are not happy with a paid plan, ask within 30days of your first payment and we will refund it in full. You do not have to explain why. There is a "Request a refund" option right on the billing page for this -- it cancels the subscription immediately and drops the account to the free plan; we then process the actual payment refund by hand within a few business days.

This is once per account, not once per subscription. Cancelling, resubscribing and asking again does not get you a second one.

You can cancel any time from your dashboard. There is no phone call and no retention script.

On a monthly plan, cancelling stops the next payment. It does not end your plan immediately: you keep everything until the end of the period you already paid for, then drop to the free plan -- no refund for that last month.

On a yearly plan, cancelling refunds whichever full months you have not used yet. The month you cancel in is not refunded, only the ones still ahead of you.

What happens to your QR codes on the free plandepends on whether you have more active dynamic codes than it allows. If you do, you choose which ones stay active before the rest stop working -- see the Terms' Downgrading and what happens to your codes section for the exact rule. A static code is never affected either way.

Once the guarantee window has passed, we do not refund the part of a monthly period you have already started. You keep access until it runs out.

A yearly plan is different here too -- cancelling still refunds whichever full months are left, guarantee window or not, per the cancelling section above. If something has genuinely gone wrong for you beyond that, write to us. We would rather sort it out than have you feel stuck, and we look at these one by one.

You have a statutory right to change your mind about a distance contract within 14 days, separate from and on top of our own guarantee above.

If you asked us to start straight away, and we did, you can still withdraw within those 14 days. We may keep a proportionate amount for the part you used.

In practice our 30 day guarantee is longer and simpler, so most people should just use that. Nothing on this page removes any right the law gives you.

• We close your account and you have not broken the rules. You get the unused part back.
• We shut the service down. You get the unused part back.
• You were charged twice for the same period.
• You were charged after cancelling, because something went wrong at our end.

• You forgot to cancel and the plan renewed, outside the 30 day window. Cancel before the renewal date and this never comes up.
• You did not use the service. Access was available, which is what you paid for.
• We closed your account because you broke the rules, such as using codes for phishing.
• You want a refund for a period that finished a long time ago.

None of this applies where the law where you live says otherwise. Consumer rights come first.

Account credit is money off a future bill, not money we hold for you. We cannot pay it out as cash, and it is not refundable.

If we refund a payment, we refund what actually left your bank. Where a credit had already covered part of an invoice, that part was never charged, so there is nothing there to send back.

Credit that has not been earned yet, because the three month qualifying period is still running, does not survive a cancellation. The full rules are in the Terms of Service.

For the 30day guarantee, use the "Request a refund" option on your billing page -- it is instant and there is nothing to wait on to get your account moving. For anything else (the EU/UK cooling-off right, a yearly plan's unused months, or a situation the sections above do not quite cover), email support@mypersonalqr.com from the address on your account, or use the contact form. Tell us which payment you mean. The invoice number helps but is not essential.

We reply within 3 working days. Once a refund is approved it goes back to the card or account you paid with, usually within 5 to 10 working days depending on your bank. We cannot send it anywhere else.

If something looks wrong on your statement, email us first. A chargeback takes weeks, is not treated as a cancellation, and usually means we have to suspend the account while the bank looks at it. Almost everything is faster to fix directly, and we would rather just fix it.

There is nothing to refund on the free plan, because there is nothing to pay. You can stop using it or delete your account whenever you like.

Refunds and billing: support@mypersonalqr.com. This page forms part of our Terms of Service. See also our Privacy Policy.