Terms of Service

These terms are the agreement between you and MyPersonalQR, the company behind MyPersonalQR. They apply when you use the site, whether or not you make an account.

By making an account or using the service, you accept them. If you do not accept them, please do not use the service.

Our Privacy Policy and Refund Policy are part of this agreement.

If you are agreeing for a company, you are confirming you are allowed to. In that case "you" means that company.

• You need to be at least 16, or at least 13 in the United States with a parent's permission.
• Please give us accurate details, and keep them up to date.
• Keep your password confidential. Anything done through your account is treated as done by you.
• Tell us at support@mypersonalqr.com as soon as possible if you believe someone else has gained access.
• One person or company per account. You may invite a limited number of team members to log in under the same account, but do not share a login outside your organisation.

You can make two kinds of code, and the difference matters.

Static codes

Your content is written into the pattern itself. It works without our servers, it never expires, and it cannot be changed once printed. If we ever shut down, a static code you already printed keeps working.

Dynamic codes

The pattern holds a short link that we serve. That is what lets you change the destination after printing, count scans, and set rules such as times of day or an expiry date. Because the link runs through us, a dynamic code depends on the service continuing to run.

There is more on our static and dynamic pages.

There is a free plan and there are paid plans, billed monthly or yearly. What each includes, and what it costs, is on our pricing page. The price that applies is the one shown when you subscribe.

Billing date

Every paid plan bills on the 1st of the month, monthly or yearly. If you subscribe partway through a month, that first bill only covers the days left until the 1st, worked out day by day. If that comes to less than €1, we do not charge it at all -- the rest of the month is free, and your first real charge is on the 1st.

• Paid plans are billed in advance and renew automatically until you cancel.
• Payments are handled by Stripe. Your card details never reach our servers.
• Prices exclude VAT, sales tax and similar charges unless we say otherwise. We add them where the law requires.
• We may change prices. Existing subscribers get at least 30 days notice by email, and the new price starts at the next renewal.
• If a payment fails we retry and email you. If it keeps failing we may move you to the free plan.
• Please do not raise a chargeback before talking to us. It is not a cancellation, it takes weeks, and we may have to suspend the account while the bank looks at it. See the Refund Policy.

Sometimes we run a referral scheme, or hand out a promo code. Both work the same way, and the important part is when the money actually comes off.

You have to stay three months first

Nothing is taken off your first bill. A referral reward or a promo code becomes a credit on your account only after the paid subscription it relates to has been running for three months. On a monthly plan that is three payments. On a yearly plan it is three months from the day you started, since there is only one payment to count.

Once that point passes, we add the credit in Stripe and it comes off your next invoice automatically. You do not have to claim it.

If the subscription has stopped by then, whether you cancelled or the payments failed, the credit does not get paid. We are rewarding people who stick around, and a discount you can take on day one and walk away from is not that.

Referrals

• Everyone gets a code. Share it however you like, as long as you are honest about it.
• A code works for a limited number of signups. When it runs out, it stops working, and you can ask us for another.
• The reward goes to you, the referrer, once the person you referred has been on a paid plan for three months.
• You cannot refer yourself, and second accounts made to collect rewards do not count.
• Do not put your code on coupon sites, buy ads for it, or spam it. Tell people you actually know.

Promo codes

• One code per account unless we say otherwise, and codes do not stack.
• A percentage code is worked out against the plan price on the day you use it, then fixed at that amount.
• Codes have an expiry date and a limit on how many times they can be used. Once either is reached, the code stops working.
• A code that we did not issue, or that has been altered, is not valid.

Credits themselves

• A credit is money off a future bill with us. It is not cash, we cannot pay it out, and you cannot transfer it to someone else.
• Credit is used up against your invoices as they come. Anything left over stays on the account for next time.
• If you close your account, any unused credit goes with it.
• Credit is not refundable, and a refund is worked out on what you actually paid, not on what a credit covered.

We can change or stop this

Referrals and promo codes are a goodwill extra, not part of what you pay for. We can change the reward, change the rules, or stop either scheme entirely, at any time and without notice. If we stop a scheme, credits you have already properly earned still get honoured. Credits that have not been earned yet do not.

We can also cancel a credit, refuse a code, or close an account outright where we reasonably believe someone is gaming it, for example with fake signups, throwaway email addresses, or one person running several accounts. We will tell you why, and if you think we have it wrong, write to support@mypersonalqr.com and we will take another look.

Cancel any time from your dashboard. On a monthly plan you keep everything until the end of the period you already paid for, then drop to the free plan -- no refund for that last month, same as any subscription you cancel partway through. On a yearly plan, cancelling refunds whichever full months are left unused.

New paid subscriptions also come with a 30 day money back guarantee, a request you can make yourself from your dashboard, once per account. Consumers in the EU and UK additionally have a statutory 14 day right to change their mind.

The detail lives on the Refund Policy page, which forms part of this agreement.

A printed code you cannot recall is a real risk when you depend on someone else's service, so here is exactly what happens in each case.

A payment that fails does not touch your codes. We retry it and email you. Only once retries are exhausted does the account move to the free plan, and the rules below apply from that point on, same as choosing to downgrade yourself.

If a plan change means you now have more active dynamic QR codes than the new plan allows, you choose which ones stay active. We show you the list and you pick. Whatever you do not pick keeps working until the later of your plan's grace period or the end of that calendar month, then stops opening its page. The code and its content are not deleted -- upgrade again before that date, or move a different code into the free slot, and it comes straight back.

If you do not fit within the new limit either way, we do not choose for you by ourselves. Nothing changes until you make that choice.

A static code -- a website link, Wi-Fi, plain text and the rest -- never counts against any plan limit and is never affected by any of this, on any plan, unless you have turned on scan tracking for it. A tracked static code that ends up over the limit keeps working exactly like a dynamic one -- you choose whether to keep tracking it, but the code itself never stops resolving; the worst case is losing its scan count.

If we ever decide to close the service down, we will give at least 90 days notice and a way to export your data.

You own what you put into your codes. We do not claim it, we do not sell it, and we do not use it to train AI models.

To run the service we need permission to store it and show it. So you give us a licence to host, copy and display your content, only in order to operate the service for you. It lasts as long as the content is on the service and ends when you delete it.

By uploading content you confirm that:

• You own it or have permission to use it.
• It does not break anyone else's rights.
• If it includes details about other people, you are allowed to publish them.

If you send us a suggestion, we may use it without paying you for it. We are not claiming ownership of your idea, and anything confidential you tell us stays confidential.

When someone scans your dynamic code, a record is created that includes an approximate location, the device and browser type, and a one way hash standing in for the visitor's IP address. We do not store the address itself, but under most privacy laws these records still count as personal information.

For those records you are the one in charge, and we act on your behalf. In GDPR language you are the controller and we are the processor. Some of the responsibility therefore sits with you:

• Tell people that scanning is recorded, usually in your own privacy notice.
• Obtain consent where the law where you operate requires it.
• Answer requests from people who want their record shown to them or deleted. We will help you.
• Only use scan data for purposes you have told people about.

The same applies to anything a visitor submits through a page you host with us, such as a menu order, feedback, or a viewing request. You decide what that information is for, and any marketing consent given on your form is given to you rather than to us.

If you need a signed data processing agreement, ask at legal@mypersonalqr.com and we will send one.

Pro plans and above include API access. The documentation is in your account once your plan covers it.

• Your key works like a password. Anything done with it counts as done by you, so keep it out of public code and shared files.
• You can have two keys at a time, so you can set up a new one before switching off the old one.
• Each plan has a daily and a monthly limit on requests. We email you before you reach it. Requests past the limit are refused until the count resets.
• Do not use the API to get around a limit you would hit in the app.
• We may change the API. If a change would break working integrations, we give notice first. We can switch off a key straight away if it leaks or is misused.

If you move to a plan without API access, your keys stop working.

QR codes hide their destination until someone scans, which makes them attractive to scammers. We take this seriously. Do not use the service to:

• Break the law, or help anyone else break it.
• Phish, impersonate a business or person, or trick people into handing over passwords, card details or money.
• Spread malware, or link to anything that installs it.
• Copy someone else's brand, logo or work without permission.
• Post content that harasses, threatens, or incites violence or hatred.
• Post sexual content involving children, or anything that sexualises a child.
• Send unsolicited bulk messages, or point codes at pages that do.
• Put a code on property that is not yours, or stick one over somebody else's.
• Get around plan limits, rate limits, or the bot check.
• Scrape, resell or rebrand the service as your own without a written agreement.
• Attack, overload or probe the service for weaknesses without our written permission.

We check destinations against known bad site lists where we can. That is a best effort, not a guarantee, and it does not move responsibility for your content away from you.

You may not use the service if you are in a country under comprehensive trade sanctions, or if you appear on a restricted party list. By using it you confirm neither applies to you.

If you believe something hosted here infringes your copyright, email legal@mypersonalqr.com with:

• What the work is, and proof you own it or act for the owner.
• The exact page or code involved, so we can find it.
• Your contact details.
• A statement that you believe in good faith the use is not authorised.

We look at every report, remove content where the complaint is well founded, and tell the person who posted it so they can respond. Accounts that repeatedly infringe are closed.

We can remove a code, pause a page, suspend an account, or close it. We will tell you why and give you a chance to put it right where that is practical.

When something is causing active harm, such as a live phishing page, we act first and explain afterwards. Where the law requires it, we report it.

If you think we got it wrong, write to support@mypersonalqr.com. We will review it properly.

If a free account is not signed into for 24 months, we may close it and delete its codes. We will email the address on the account at least 30 days beforehand, so you get a chance to sign in and keep it. Paid accounts are never closed for inactivity while they are paid up.

We aim to keep the service available, but we do not promise it will never go down, and we do not offer a guaranteed uptime figure unless we have agreed one with you in writing.

We may take things offline for maintenance. Where we can plan it, we give notice and pick a quiet time.

We may change or retire features. If a change removes something you rely on, we give reasonable notice.

Support is by email at support@mypersonalqr.com. We aim to reply within 3 working days.

A QR code can point anywhere. We do not check, endorse or take responsibility for where a code leads or what happens there, whether it is your code or somebody else's. The same goes for services we rely on, such as Stripe, which have their own terms.

The service, the software, the design and the MyPersonalQR name stay ours. Using the service does not give you any right to them beyond using it as intended. QR Code is a registered trademark of Denso Wave Incorporated, and we claim no rights in it.

We make tools for QR codes and the pages behind them. We do not give legal, tax, medical, property or security advice, and nothing in the product or in a support reply is meant as that. If a decision needs a professional, please use one.

Beyond what is written in these terms, the service is provided as it is. We do not promise it will be uninterrupted, error free, or fit for a particular purpose of yours.

Printed codes are yours to test. Whether a code scans depends on print quality, size, contrast, lighting and the phone doing the scanning. Please test a real print at final size before committing to a large run.

If you are a consumer, this section does not remove any rights your local law gives you.

Unless we have agreed otherwise in writing, this service is not built for emergency, medical or safety critical use. Do not make a QR code the only way to reach something where a failure or a delay could cause injury, serious damage or serious loss.

If a code going down would genuinely hurt, print a phone number or a plain web address next to it. A dynamic code needs our service to be up, the scanner's phone and network to work, and the print to be readable. Any of those can fail on the day.

If we let you down and you lose money as a direct result, our total liability is capped at what you paid us in the 12 months before the problem. On the free plan that figure is zero, though your legal rights as a consumer still stand.

As far as the law allows, we are not liable for lost profits, lost business, lost data, or for what a code that did not work ends up costing you. That includes:

• Printing or reprinting menus, packaging, signs, cards or leaflets.
• Advertising or campaign costs.
• Telling your customers about a change.
• A destination you linked to being down, moved or changed.
• A code that went to print without being tested.

Nothing here limits our liability for: death or injury caused by our negligence, fraud, or anything else the law does not let us exclude. If you are a consumer in the EU or the UK, your statutory rights are untouched by this section.

If you use the service for business and your content or your use of it leads to a claim against us, you agree to cover the reasonable costs of dealing with it. This does not apply to consumers.

Neither of us is responsible for failing to do something because of an event genuinely outside our control, such as a war, a natural disaster, a power or internet failure, or a supplier outage. We will tell you and get back to normal as soon as we reasonably can.

You can close your account at any time from your dashboard, or by asking us. Closing it deletes your codes and their pages, so any printed dynamic code stops working. Static codes you already downloaded continue to work, because they never depended on us.

We can end the agreement with 30 days notice, or immediately if you seriously break these terms. If we end it and you are not at fault, we refund the unused part of anything you have paid.

We may update these terms. When we do, we change the date at the top. If a change genuinely affects you, we email account holders at least 30 days beforehand. Carrying on using the service after that means you accept the new version. If you do not, close your account and we will refund the unused part of what you paid.

These terms are governed by the law of [Country], and the courts there deal with any dispute.

If you are a consumer, that takes nothing away from you. You keep the protection of the mandatory laws of the country you live in, and you can bring a claim in your local courts.

Consumers in the EU can also use the European Commission's online dispute resolution platform. Please come to us first at support@mypersonalqr.com, because most issues are quicker to resolve directly.

United States only: individual claims

If you are in the United States and you are not a consumer protected by a law that says otherwise, you and we agree to bring any claim individually, and not as part of a class or representative action. This paragraph does not apply to consumers in the EU, the UK, or anywhere else whose law does not permit it.

• If a court finds one part of these terms unenforceable, the rest still applies.
• Not enforcing something once does not mean we give up the right to enforce it later.
• You cannot transfer this agreement without our written agreement. We can transfer it if the business is sold, and we will tell you.
• These terms, the Privacy Policy and the Refund Policy are the whole agreement between us.
• Either of us may still ask a court to stop something urgently, without waiting.

Questions about these terms: legal@mypersonalqr.com. Help with the service: support@mypersonalqr.com. By post: [Registered address]. You can also use our contact form.